Terms & Conditions

2. Device Diagnosis and Evaluation

1. Accurate Representation: When submitting a device for diagnosis, repair, or trade-in/buyback, you agree to provide complete and accurate information regarding the device's physical state, hardware condition, functional faults, and history (e.g., prior liquid exposure or third-party repairs).

2. Technical Inspection: Any initial price estimate provided verbally, online, or via diagnostic estimate is non-binding and subject to final physical inspection by AK Smart Tech technicians.

3. Hidden or Latent Damage: AK Smart Tech is not responsible for pre-existing internal damage—including but not limited to liquid corrosion, motherboard hairline fractures, or battery swelling—that becomes apparent only during the disassembling or diagnostic process.

3. Repair and Service Conditions

1. Authorized Interventions: By surrendering your device for repair, you explicitly authorize AK Smart Tech to disassemble, inspect, test, and perform technical repairs on the device.

2. Replacement Parts: AK Smart Tech uses high-quality OEM-grade or certified compatible replacement components. Original manufacturer parts (e.g., Apple, Samsung) are utilized where specified and available.

3. Unclaimed Devices: Any device left in our custody for more than ninety (90) days following repair completion and notification without full payment or pickup will be considered abandoned. AK Smart Tech reserves the right to recycle, sell, or dispose of abandoned devices to recover labor and parts costs.

4. Warranty Terms and Policies

AK Smart Tech stands behind the quality of its craftsmanship and parts. We offer a structured dual-layer warranty system covering Service and Replacement.

4.1. One (1) Month Replacement Warranty — Applies for thirty (30) calendar days starting from the date of purchase or service completion. If a refurbished device purchased from us, or a specific part replaced during service, exhibits a major hardware failure or manufacturing defect that cannot be rectified via repair, AK Smart Tech will provide a replacement part or equivalent refurbished model. Subject to verification by our technicians that the defect is strictly functional/manufacturing in nature.

4.2. Six (6) Month Service Warranty — Applies for six (6) calendar months (180 days) starting from the date of repair or purchase. This warranty covers labor and the functional performance of the exact parts replaced during service. If a component repaired or replaced by AK Smart Tech fails within six months due to defective workmanship or part quality, AK Smart Tech will re-service or repair the affected component free of charge.

5. Warranty Exclusions and Voiding Conditions

IMPORTANT: The 1-Month Replacement Warranty and 6-Month Service Warranty are strictly voided if the device experiences any of the following following the repair or purchase date:

• Physical and Cosmetic Damage: Any cracks, dents, bent frames, screen shatter, internal pressure damage, or impact marks caused by drops, accidents, or force.
• Liquid / Moisture Exposure: Any ingress of liquid, water, moisture, steam, or signs of internal liquid corrosion, irrespective of the device's original manufacturer IP ratings.
• Unauthorized Modification: Any opening, disassembly, or repair attempt performed by a third-party repair provider or individual outside of authorized AK Smart Tech technicians.
• Software & Firmware Alteration: Operating system failure or bricking caused by unauthorized software modifications, jailbreaking, rooting, custom ROM installation, or malware.
• Power Issues & Misuse: Damage resulting from electrical power surges, short-circuits, unauthorized non-compliant charging cables/adapters, or exposure to extreme temperatures.
• Tampering with Warranty Seals: Damage, removal, or alteration of any internal or external warranty stickers, serial numbers, or security seals applied by AK Smart Tech.
• Normal Battery & Wear Degradation: Natural, gradual depletion of battery health over time, cosmetic scratches, wear-and-tear of outer coatings, or minor screen burn-in.

6. Data Responsibility and Privacy

1. Customer Data Backup: You are solely responsible for backing up all personal data, software, applications, media, photos, and accounts prior to submitting your device to AK Smart Tech.

2. Data Loss Disclaimer: AK Smart Tech is not liable under any circumstances for the loss, corruption, or compromise of data, personal files, contacts, or photos during diagnostic testing, repair, or refurbishment.

3. Account Logouts: Customers must log out of all personal accounts, Apple ID, iCloud, Find My iPhone, Google Accounts, and screen locks before handing over devices for trade-in or service.

7. Refunds, Cancellation, and Payments

1. Service Fees: Diagnostic or labor fees are payable upon completion of service. Devices will not be released until all due charges are paid in full.

2. Refunds on Parts/Services: Payments for completed labor are non-refundable once the service is rendered. In the event of a recurring component failure within the warranty period, the remedy shall be repair or replacement as governed by Section 4.

3. Order Cancellations: Customers may cancel repair orders prior to the commencement of work without penalty. Once technical work or part ordering has commenced, a standard handling fee may apply.

For product purchases (laptops, printers, cartridges and accessories), see our separate Returns & Refunds policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, AK Smart Tech, its technicians, and directors shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including lost profits, loss of data, loss of device usability, or business interruption—arising out of or related to our Services. AK Smart Tech's aggregate liability shall not exceed the total amount paid by the Customer for the specific product or service in dispute.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with local consumer protection laws and regulations. Any legal dispute or claim arising out of these terms shall be subject to the exclusive jurisdiction of the competent local courts.