Privacy Policy

1. Information We Collect

We collect only the specific data necessary to handle your purchases, securely process your payments, ship your orders, and manage mail-in warranty repairs.

• Personal Details: Full name, billing address, shipping address, active email address, and phone number.
• Warranty & Repair Data: Serial numbers, device logs, descriptions of hardware faults, and tracking details for laptops, desktops, or printers sent to us for mail-in warranty claims.
• Secure Payment Data: Payment details (Credit/Debit card info, UPI, or NetBanking data). Payment operations are directly and securely processed through our certified third-party payment gateways; we never store your banking credentials or card numbers on our servers.
• Browsing & Technical Data: IP address, device operating system, browser configuration, and details on how you navigate our site.

2. How We Use Your Information

Your data allows us to process orders efficiently, fulfill our service obligations, and keep our platform secure. We use your information to:

• Fulfill Orders: Process transactions, verify order details, and ship your laptops, desktops, printers, cartridges, or accessories to your doorstep.
• Manage Mail-In Warranties: Diagnose incoming faulty hardware, track your device through the repair pipeline, communicate repair statuses, and ship repaired or replacement units back to you.
• Provide Customer Support: Address questions regarding technical specifications, warranty coverage, compatibility checks, and product returns.
• Maintain Platform Security: Prevent online payment fraud, block malicious site access, and shield user accounts in compliance with Indian cyber laws.

3. Sharing Your Data

AK Smart Tech does not sell, lease, or rent your personal information to third-party advertisers. We share information only with trusted entities essential to completing your service or complying with Indian regulatory frameworks:

• Logistics & Delivery Partners: Reliable courier agencies responsible for picking up or delivering your retail purchases and warranty-related shipments.
• Payment Processors: Secure, RBI-compliant payment gateway partners who authorize and process electronic financial transactions.
• Legal Authorities: Regulatory, tax, or law enforcement bodies when strictly required to comply with prevailing legal mandates under the Information Technology Act, 2000 or to prevent financial fraud.

4. Cookies and Website Analytics

Our e-commerce store utilizes standard tracking cookies to log website performance. These cookies remember items added to your shopping cart, monitor general traffic patterns, and optimize webpage load times. You can manage or block cookies through your individual web browser settings.

5. Data Protection and Security

We enforce strict administrative and technical security measures—including SSL encryption protocol—to safeguard customer data. In accordance with Indian data protection laws, we take reasonable security practices to protect your data from unauthorized access, loss, or alteration. However, please note that no method of data transmission across the open internet can guarantee 100% absolute security. We advise keeping all personal account passwords strictly confidential.

6. Your Rights Under Indian Law (DPDP Act)

As a user in India, you hold clear rights regarding your digital personal data under the DPDP Act:

• Right to Access & Summary: Request a summary of the personal data we hold about you and the processing activities undertaken.
• Right to Correction & Erasure: Rectify any incomplete or wrong shipping, billing, or contact records, or request the absolute deletion of your customer profile when it is no longer required for active orders or warranty obligations.
• Right to Grievance Redressal: You have the right to register a complaint regarding data handling with our dedicated Grievance Officer.

7. Grievance Redressal and Contact Us

In compliance with the Information Technology Rules and the DPDP Act, if you have any questions, concerns, or grievances regarding this privacy policy or data handling, please contact our designated official:

AK Smart Tech Attn / Grievance Officer: Ashish Kumar Gupta Address: Mishra Bazar, In Front of State Bank (SBI), Ghazipur, Uttar Pradesh - 233001 Email: ak.smarttech.gzp@gmail.com