Returns & Refunds Policy

How to request a return, replacement or refund

Sign in to My Account and open Returns & Refunds, then raise a request against your order (order ID, e.g. AKST-XXXXXXX). You can also call us on +91 96706 65587 with your order ID. Our team will review the request and get back to you.

Eligibility

• Major hardware failure or a manufacturing defect that cannot be fixed by repair, reported within 30 days of delivery, is covered by our 1-Month Replacement Warranty.
• Wrong item delivered or item damaged in transit: report within 48 hours of delivery with photos, for a free replacement or refund.
• Change-of-mind returns are evaluated case by case and may not be accepted on used/refurbished units once unsealed — please contact us before placing an order if you are unsure.

Not eligible (same exclusions as our warranty)

• Physical or cosmetic damage, liquid/moisture exposure, or damage from drops, accidents or force after delivery.
• Any opening, disassembly or repair attempt by anyone other than AK Smart Tech.
• Damage from unauthorised software changes, power surges, incompatible chargers, or tampering with warranty seals/serial numbers.
• Normal battery wear or cosmetic wear-and-tear.

Refund method and timeline

Once a return is approved and the item (if applicable) is received back in acceptable condition, refunds for online payments are issued to the original payment method via Razorpay, typically within 5–7 business days. For Cash on Delivery orders, refunds are made via bank transfer or UPI after confirming your details.