Cancellation & Refund Policy

Mandatory Valid Reason for Cancellation

To successfully cancel an order, the customer must provide a genuine and valid reason (e.g., ordering an incorrect variant/model, accidental duplicate placement, a sudden change in requirements, or incorrect shipping details). Cancellation requests submitted without a valid justification may be subject to review or refusal by management.

Strict Cancellation Window

An order can only be cancelled before it has entered the dispatch/shipping phase. Once a product has been packed, handed over to our logistics partner, or dispatched from our facility, the cancellation request cannot be entertained.

Procedure to Request Cancellation

To initiate a cancellation, customers must immediately contact the AK Smart Tech Customer Support team via phone (+91 96706 65587) or send a formal email (ak.smarttech.gzp@gmail.com) containing your unique Order ID, along with the mandatory valid reason for cancellation.

Refund Timeline & Processing

If an eligible cancellation request is successfully approved prior to dispatch, the full transaction amount will be processed for a refund.

The refunded amount will be credited back to the customer's original mode of payment (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days, subject to bank processing cycles.

Seller-Initiated Cancellations

AK Smart Tech reserves the right to cancel any order unilaterally under exceptional circumstances. These include, but are not limited to: unforeseen inventory depletion or stockouts, technical pricing discrepancies, or unserviceable delivery locations by our courier partners. In such cases, customers will be notified promptly, and a 100% full refund will be issued immediately.